ChatterBank3 mins ago
Anyone work in a bank?
26 Answers
Have bank branches got a little button that the staff press to get the manager out of his back office when someone deposits a largish amount of money in their current account? Not a panic button, but something on their computer (probably).
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You said about banks asking anybody over 75 if they want to bring a third party into the discussions.
I know somebody who worked for a bank and she said that they did have situations where an elderly customer might have somebody with them and they may want to withdraw say £20,000.
In that situation they would probably want to take the customer somewhere private to make sure that is what they genuinely wanted to do and to ensure they were not being bullied in some way to withdraw the money.
If they got an answer for example the person was the son and the parent wanted to give him some money to get a better house for example that was fine.
If it was a builder saying the money was needed for urgent repairs on the house they would have made enquiries.
They had a few situations where for example the son wanted the parent to take the money out to invest it elsewhere for a better rate of interest.
If the parent was in his 90's for example it may be argued the son is partially looking after his inheritance but there was nothing really wrong with what the son was doing.
As my friend said ''Where do banks strike the right balance?.
Miranda
You said about banks asking anybody over 75 if they want to bring a third party into the discussions.
I know somebody who worked for a bank and she said that they did have situations where an elderly customer might have somebody with them and they may want to withdraw say £20,000.
In that situation they would probably want to take the customer somewhere private to make sure that is what they genuinely wanted to do and to ensure they were not being bullied in some way to withdraw the money.
If they got an answer for example the person was the son and the parent wanted to give him some money to get a better house for example that was fine.
If it was a builder saying the money was needed for urgent repairs on the house they would have made enquiries.
They had a few situations where for example the son wanted the parent to take the money out to invest it elsewhere for a better rate of interest.
If the parent was in his 90's for example it may be argued the son is partially looking after his inheritance but there was nothing really wrong with what the son was doing.
As my friend said ''Where do banks strike the right balance?.
Miranda
Yes Mirandajane the staff do have to strike a balance and Factor is correct, most cashiers especially in smaller branches know their customers well and do all they can to protect their vunerable customers, They would certainly ask questions if they thought someone was under duress. With Investment advice, prior arrangement would be made for a customer to attend with a third party of their choice. This is usually a relative, but many decline as they are still very capable of running their own finances.
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