Film, Media & TV1 min ago
Would You Call This Good Aftersale Service?
My old Beema is 04, just had a letter from BMW H.Q. that my car needs to go in to replace some parts in the Front (6) Air Bags, how's that for service?
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How are cars recalled?
Recalls are governed by the Vehicle and Operator Service Agency (VOSA) and are only issued when there is a genuine safety concern. When a manufacturer wants to recall a car, it contacts VOSA, which issues a recall number. It then accesses ownership data from the Driver and Vehicle Licensing Agency so that current owners of vehicles involved in the recall can be contacted.
Much as the car makers like to keep in touch with owners, as cars get sold on the manufacturers lose touch with owners – that’s why the DVLA has to be involved.
Some problems with cars can be covered off by manufacturers issuing service bulletins, so dealers can carry out remedial work when a car is in for service work. However, when the problem is safety-related, nothing can be left to chance and a full recall is the only way to ensure all owners are contacted and offered the free fix.
A letter is sent to the registered owner to advise on the recall and the best cause of action. It’s usually sent out within weeks of the recall notice being issued.
Above may be a little old, but largely still applies.
Recalls are governed by the Vehicle and Operator Service Agency (VOSA) and are only issued when there is a genuine safety concern. When a manufacturer wants to recall a car, it contacts VOSA, which issues a recall number. It then accesses ownership data from the Driver and Vehicle Licensing Agency so that current owners of vehicles involved in the recall can be contacted.
Much as the car makers like to keep in touch with owners, as cars get sold on the manufacturers lose touch with owners – that’s why the DVLA has to be involved.
Some problems with cars can be covered off by manufacturers issuing service bulletins, so dealers can carry out remedial work when a car is in for service work. However, when the problem is safety-related, nothing can be left to chance and a full recall is the only way to ensure all owners are contacted and offered the free fix.
A letter is sent to the registered owner to advise on the recall and the best cause of action. It’s usually sent out within weeks of the recall notice being issued.
Above may be a little old, but largely still applies.
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