Is This Rascist?

[Barsel]

I bought a black kitchen bin from a well-known store. Not sure I can say the name but it starts with A and ends in s.I then decided I would like another one for recycled bottles and tins the same as the one I already have but in a different colour. Having looked on their website there was a picture of a white one so I decided I would buy that, but when I went to order it, there wasn't a choice to choose white so I wrote on their question and answer section. This is exactly what I wrote.

Does this bin come in white?

It shows this bin in black and also in white, but there is nowhere to make the choice which colour you want.

Then this morning I received an email from them highlighted in red telling me they could not publish my question as it didn't come within their guidelines! WHAT!
I phoned them to ask for an explanation and was told it's because I said black and white. If I had said black and green it would have been published and I would have received an answer.
Do you think the world is going mad when you cannot ask a simple question like this?
How can this be racist?

[Barsel]

^^^^^^ Is that allowed? :-)

[bednobs]

looks to me like its this bit :

not including:
Reference to stock, product availability or returns
so nothing at all to do with racism

[Mamyalynne]

Would you send an email using those words?

[THECORBYLOON]

How about you give us the item number and we ask if the white one is in stock?

[Barsel]

They don't do it in white and that is why I couldn't choose it, but the pictures show a white bin with the measurements of it, and that is why I asked 'Does it come in white.' after speaking to the customer service person, I was told No, it doesn't.

[THECORBYLOON]

Did you not ask why they have a white one in the photo?