Sky Hd+ Box Not Working

[e.crespo]

Please help. I have a Sky HD+ box that I use as a freeview box ( I was a Sky customer). However, today it has stopped working and I am getting a message to connect to a broadband router, awkward because the box is downstairs and the router (Virgin) is upstairs. Does anyone have a solution? I might have got the problem completely wrong but I have no idea how the box works, just switch it on and away I go, usually:(

[rockyracoon]

Have you tried the usual unplugging and waiting a minute? Some Sky boxes have built in wifi that will enable you to connect to your router, I'd be surprised if Sky let you have this facility though as you're not paying them a subscription. Worth a try none the less.

Go to services, then network, you should see a way to find your connection and put the password in.

[pixie373]

It's worked usually, i assume, so has just disconnected from the router. Have you tried the usual switching router off and back on?

[e.crespo]

Thank you for your responses, firstly if you have been a customer of Sky and you cancel your subscription you can use the box as a free view box because you own the box. I have had the box about 4-5 years. I have tried the unplugging at the socket, but just having another go. I have a feeling that Sky now have wifi enabled boxs for more features if you are a customer and my boxes are just connected to the dish. A new freeview/recorder might be needed.

[Tuvok]

The message should also say "press backup" to cancel

Have you ever had your box connected to the internet via a cable to the router or by the sky wifi adapter?

My box gives me the same message if the ethernet cable (cable to the router) is loose or on my other box if the wifi adapter is switched off

[Tuvok]

The newest boxes do have built in wifi.

[rockyracoon]

I didn't think they had wifi enabled boxes 5 years ago, did they?

[e.crespo]

I must apologise, after many attempts to get the ruddy thing to work, it has just leapt into life after another restart, perhaps the valves needed to warm up, at least I didn't get a man who does round to fix it! I did another unplugging of the box after your prompt Pixie, I had given up doing that, the old thing must have needed a rest.

[Tuvok]

This is the adapter Sky supplied

http://www.ebay.co.uk/itm/like/201004365611?hlpht=true&ops=true&viphx=1&lpid=95&device=t&adtype=pla&crdt=0&ff3=1&ff11=ICEP3.0.0&ff12=67&;ff13=80&ff14=95

[e.crespo]

Hi Rocky, from the information my TV was giving me whilst I was trying to get a programme, any one, it seems the wifi enabled is new and supplied free when you join sky, I don't want to go back to sky any time soon. I used to pay over £100+ per month and I decided I could do without it

[e.crespo]

Thank you for that Tuvok, but do I need it if I just use the box for freeview? I appear to be able to access the channels I want without having to pay sky for a subscription. I'm flirting with using the satellite dish to get satellite tv, but haven't enough interest to get going on it yet, a very baffling subject for me.

[rockyracoon]

If you've got the box going I'd be inclined to leave well alone, it's getting on I imagine in terms of life expectancy. Sky just sent us a new box because the old one apparently wasn't downloading properly.


Fingers crossed you'll keep your signal now.