Ellipsis posted because he came to the thread late, read it all through, saw blind people's experience brushed over and saw no mention of audio description. I do have quite a bit of experience of disability and am very sympathetic towards all disabled people. There is a huge diversity of disabilities, even within one disability like deafness, and I just don't see how events can cater to all disabilities all of the time. I think in this case the concert promoters, eventually and with much coercion, made more than adequate efforts to accommodate the mother. There were probably many other disabled attendees at that concert, for example blind people, who accepted that their disability meant that they had a different experience and that they had a free choice whether to buy the tickets or not. Blind people couldn't see it. Wheelchair users couldn't pogo to it. And so on.
In this case, it's a simple fact that a BSL interpreter was not available for the support acts that night (who were they, by the way, and what songs did they sing?) To sue over that was petty in the extreme. The mother, in fact the child, was there to see Little Mix. The support acts are there to warm up the crowd, get some exposure for themselves and set the scene for the main act - often, showing how much better that main act is in various ways. In this case, one of those ways included having a BSL interpreter available.
> "We only got access to the last act. If you went to a film can you imagine only getting access to the last 20 minutes?"
Yes, I can imagine that, and it's nothing like this. This is more like going to Saturday morning cinema, finding that the sound had gone on the cartoon warmups and you could only see the pictures, staying around to watch the main picture which was perfectly done, then suing over the cartoons!